At Ali Store, we aim to provide a transparent and professional shopping experience. Please read our official store policy regarding warranties, exchanges, strict exclusions, and courier responsibilities for both online and in-store purchases.

1.   Strictly No Cash Refunds (No Cash Back Policy)

• No Cash Refunds: Ali Store operates under a strict NO CASH REFUND policy for both online and in-store purchases.
• No Monetary Reversals: Under no circumstances do we offer cash backs, bank reversals, or monetary refunds for returned items or warranty claims.
• Resolution Method: All resolved claims are handled via repair or stock exchange

2.   General Exchange Policy for Standard Items (No Warranty Items)

For standard items that do not carry a 1-Year warranty (cables, covers, general gadgets, accessories, etc.), customers can request an exchange within 7 to 14 days of purchase.

Condition for Exchange

The item strictly must be returned in its original, brand-new, unopened condition with all packaging intact.

The Exchange Process

• No Cash Back: No cash back will be
• Product Selection: The customer must return the original item and choose another product of equal value from our store, or pay the cash difference for a higher-priced
• Shipping Charges: All courier charges for change-of-mind exchanges are the sole responsibility of the customer.

3.   Official 1-Year Warranty (Select Products Only)

We offer a full 1-Year Warranty on selected electronic items, including Smartphones, Smart TVs, and specific Home Appliances.

Warranty Remedy

If a product develops a genuine manufacturing fault during the 1-year period, Ali Store will either REPAIR the device or EXCHANGE it for a working replacement. Absolutely no cash refunds will be issued.

Warranty Card Included

Items covered under this 1-Year agreement will include a physical Warranty Card inside the product packaging at the time of purchase.

4.   Mandatory Requirements for Warranty Claims

To successfully claim a warranty either online or in-store, the customer strictly must provide all three (3) of the following elements together:

1. The Original Purchase Slip (Invoice or Printed Receipt).
2. The Original Product Packaging Box (In good/acceptable condition).
3. The Physical Warranty Card (Stamped or provided inside the package).

CRITICAL NOTE: If ANY SINGLE ONE of these three items is missing, lost, or misplaced by the customer, the warranty claim will be immediately and automatically rejected. No exceptions will be made for missing boxes, slips, or cards.

5.   Strict Warranty Exclusions (What is NOT Covered)

NO INSIDE BURNING COVERAGE

This warranty strictly covers manufacturing faults only. It DOES NOT cover internal component burning, blown fuses, or short-circuits caused by power surges, load-shedding drops, voltage fluctuations, or using incorrect charging adapters.

NO PHYSICAL OR LIQUID DAMAGE

Any device showing signs of physical abuse (cracked screens, dents, scratches, broken ports, or external signs of being dropped) or liquid/moisture exposure will be strictly rejected and the warranty will be considered completely void.

6.   How to Process a Claim & Shipping Costs

In-Store Customers

Please bring your item along with the Original Slip, Box, and Warranty Card directly to our physical shop:

• Store Location: Ali Store, Riversdale, Western Cape

Online Customers

Contact our Customer Support team:

• WhatsApp: +27 68 950 5009
• Process: Send clear photos of your Slip, Box, Warranty Card, and a video of the product fault.

Shipping & Courier Fees

• Inbound Shipping (Customer Pays): The customer must pay the courier charges to send the product back to our warehouse for physical inspection.
• Outbound Shipping (Ali Store Pays FREE Only for Valid Claims): FREE return delivery applies ONLY if the warranty claim is correct and verified by our technical team as a genuine factory defect.
• Fraud / Invalid Claims Note (Customer Pays Return Freight): If a customer sends an invalid/fake claim (e.g., a broken, liquid-damaged, or internally burned item), Ali Store WILL NOT pay for the return shipping. The customer must pay the courier fee again to get their rejected item delivered back to them.